Refund policy

CANCELLATION AND REFUND
The Customer acknowledges that any payments made to Shed City towards an approved Order/Contract will be applied immediately towards services, materials and components which form part of the Product(s) ordered.
If the Customer cancels an Order/Contract then any and all payments are forfeited.
Custom cut or custom made products may only be cancelled prior to the cutting or the making of the Product(s). If the products have been made the order will not be able to be cancelled.
Part of a payment may be refundable at the sole discretion of Shed City. Matters that Shed City will take into account in determining whether any part of a payment is refundable include, but are not limited to:

•  Administration costs, overheads and loss of profit.

• The skilled assistance provided to support the Customers applications to any and all local and other authorities including the provision of drawings, plans and permit assistance and resolving issues related to these.

• Whether the Customer has provided evidence that local or other authorities have refused to issue a Building Permit, grant Planning Approval or some other required Permit or Approval.

• Evidence that the Customer has used their best endeavours to complete the order.

• Whether the Product is a standard Product or not.

No refund will be paid unless and until:

• All Shed City engineering, structural and other support documentation have been returned.

• A Statutory Declaration is provided stating the reasons for cancellation and stating that construction of a Domestic outbuilding will not proceed, and that any and all paperwork, or any other supporting details and documentation will not be used for any purpose.
  

To start a return, you can contact us at building@shedcity.com.au.

You can always contact us for any return question at admin@shedcity.com.au.

Damages and issues
Please inspect your order upon collection or receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,  custom products (such as special orders or personalized items), and other certain items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, special order items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Handling / Admin charges may apply. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@shedcity.com.au.